Online Travel Agency Significantly Improves Real-time Business Intelligence with Azure Analytics Solution

The client is a leading online travel agency the provides travel technology, travel business process outsourcing, ticket fulfilment and call center solutions. They bridge the gap between an online travel agency and a traditional travel agency convenient online booking capability, as well as a 24/7 personalized booking experience. The agency operates in North America, Europe, and Asia partnering with over 450 airlines, over 1 million hotels, and hundreds of car agencies worldwide.

To address the client’s challenges with data collection, management, and analytics in the context of their 24/7 personalized booking experience, a comprehensive solution leveraging modern cloud technologies is essential to ensure scalability and efficiency.

We partnered with the online travel agency to help them modernize their current IoT data analytics solution with Microsoft Azure. After walking them through an in-depth analysis of the azure IoT & data platform components, technical benefits, performance, integration options and SLA benefits of Microsoft Azure, we deployed the solution on their on-premises and AWS environment.

The modernization of the online travel agency’s IoT data analytics solution with Microsoft Azure has led to transformative changes in their data capabilities. Here are some of the significant improvements experienced by the client:

• Successful implementation of the Azure IoT Real Time Data Analytics solution in August 2018 with no reported downtime from the time of launch to date.
• The client got an advance insight into data flow and insight into business data like interpreting financial leakage in terms of receivable and payable transactions.
• The solution deployed by SNP with a configurable label, which helped them to minimize the changes with optimal output. The manual intervention in report generation has reduced by 50%.
• The sales team in their company has hugely benefited from the data-driven reporting. And, it helped their finance team plan their Air Tickets Offers Strategy and financial expenditure in multiple areas of their business.
• With the help of SNP’s dedicated internal resources and Azure technology, the client is now ready to deploy the solution corporate wide across their two independent business units that share enterprise level travel domain needs.

The successful modernization of the IoT data analytics solution has empowered the online travel agency to leverage their data more effectively, driving operational efficiencies and enhancing customer experiences. With these improvements, the agency is well-equipped to navigate the complexities of the travel industry and respond to changing market dynamics. If you’d like to explore specific areas further or have additional questions, feel free to ask!